Managing the Shift from Loyalty Perks to Personalization to Create Differentiation
While airlines and hotels grapple with the shift toward more direct interaction with consumers, independent of travel agents, they also need to balance an increased demand for offer personalization and a transition to online customer contact channels.
Sallybase improves personalized guest engagement by offering unified, multichannel service to hotels, airlines, and travel support businesses. Supporting the transition from phone contact to website booking, Sallybase enables a better guest experience, drives guest loyalty, and increases guest spend by offering travel and hospitaliity omnichannel service.
How we do it
We provide solutions to consumer electronics manufacturers around the world, integrating multiple customer interaction channels to maximize customer satisfaction and reduce cost.
Learn MoreSupporting a diverse and ever-changing product suite cost effectively while maintaining customer loyalty and driving higher average revenue per user is a challenging balance.
Learn MoreDigital innovation has shifted power from brands to customers. The customer is now in control and delivering an exceptional customer experience means providing service in the channels they prefer 24x7.
Learn MoreCPG companies are challenged by the need to balance traditional retail and wholesale channels with the need to follow consumers into emerging channels such as mobile and social.
Learn MoreWe understands the need for efficient delivery & timely resolution. We work with government departments & public sector organisations to deliver cost effective services to meet public expectations.
Learn MoreRetail banking customers service solutions research, purchase and manage increasingly complex banking services on demand using mobile devices anytime, anywhere. The channels through which customers interact with banks provide challenges, but also opportunities.
Learn MoreSallybase has the healthcare domain knowledge and innovation to deliver optimized outcomes.
Learn MoreIncreased competition, slow growth, and consolidation in the insurance industry means the ability to provide an exceptional customer experience across the lifecycle needs to be a crucial part of your differentiation strategy.
Learn MoreWhile airlines and hotels grapple with the shift toward more direct interaction with consumers, independent of travel agents, they also need to balance an increased demand for offer personalization and a transition to online customer contact channels.
Learn More