Telecommunications & Media

"Service with Innovation as Your Products."

Supporting a diverse and ever-changing product suite cost effectively while maintaining customer loyalty and driving higher average revenue per user is a challenging balance.

With professional dedicated employees to the telecommunications customer service outsourcing business, SB (Sallybase) owns proven strategies for reducing churn and driving sales of additional products and services.

How we do it ?

  • SB (Sallybase) telecom bpo solutions includes identifying moments of vulnerability in the customer lifecycle, such as a residential move, and developing strategies to mitigate defection risk increases customer loyalty.
  • Applying an innovative, empathy-based Customer Experience Blueprint consistently exceeds CSAT targets.
  • Identifying upsell and cross-sell opportunities based on the customers' prior interactions.
  • Customer Effort Score (CES) telecommunication service reduction strategies ensure faster issue resolution with fewer escalations, transfers, and repeat contacts.

Consumer Electronics & Technology

We provide solutions to consumer electronics manufacturers around the world, integrating multiple customer interaction channels to maximize customer satisfaction and reduce cost.

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Telecommunications & Media

Supporting a diverse and ever-changing product suite cost effectively while maintaining customer loyalty and driving higher average revenue per user is a challenging balance.

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Retail & e-Commerce

Digital innovation has shifted power from brands to customers. The customer is now in control and delivering an exceptional customer experience means providing service in the channels they prefer 24x7.

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Consumer Packed Goods

CPG companies are challenged by the need to balance traditional retail and wholesale channels with the need to follow consumers into emerging channels such as mobile and social.

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Public Sector

We understands the need for efficient delivery & timely resolution. We work with government departments & public sector organisations to deliver cost effective services to meet public expectations.

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Banking

Retail banking customers service solutions research, purchase and manage increasingly complex banking services on demand using mobile devices anytime, anywhere. The channels through which customers interact with banks provide challenges, but also opportunities.

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Healthcare

Sallybase has the healthcare domain knowledge and innovation to deliver optimized outcomes.

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Insurance

Increased competition, slow growth, and consolidation in the insurance industry means the ability to provide an exceptional customer experience across the lifecycle needs to be a crucial part of your differentiation strategy.

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Travel, Transportation & Hospitality

While airlines and hotels grapple with the shift toward more direct interaction with consumers, independent of travel agents, they also need to balance an increased demand for offer personalization and a transition to online customer contact channels.

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Ready to Work Smarter?

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